Senior IT Engineer
Remote
Full Time
Mid Level
| Job Title: Senior IT Engineer | Department: Technology Services & Solutions |
| Reports to: Senior Director, Technology Services & Solutions | Effective Date: November 2025 |
| Location: Houston, TX (Remote if local to Houston) | Travel: 20% |
POSITION PURPOSE:
This is a full-time, exempt position that will be reporting to the Senior Director, Technology Services & Solutions. This individual will be responsible for managing KCE's IT systems, including software, hardware, networks, and cloud systems. This position will oversee and/or perform testing, configuring, and troubleshooting of hardware, software, and networking systems to meet the needs of the company. This role is posted at the Senior Associate level; however, candidates with extensive experience in IT management may be considered for a Manager-level role.
KEY RESPONSIBILITIES:
- IT Management
- Provide support for IT helpdesk requests.
- Establish IT operation standards, procedures, and tools in a complex and fast-growing environment.
- Manage and maintain computer hardware and software inventories.
- Coordinate onboarding and offboarding of employees.
- Identify risk, faults, or opportunities for improvements within our IT environment.
- Provide support for IT helpdesk requests.
- Site Operations
- Manage and execute site planning for ISP, and POD network equipment installation.
- Work with SCADA team for troubleshooting sites.
- Document all site network configurations.
- Maintain network hardware at all KCE sites.
- Plan, document and coordinate all site IT projects with Operations Team.
- Manage and execute site planning for ISP, and POD network equipment installation.
- Network Operations
- Manage and maintain WAN/LAN and wireless networks across all sites.
- Provide network support for all remote sites after hours.
- Coordinate with 3rd party support for issues at remote sites.
- Work closely with security team to keep network environment secure and remediate any findings.
- Maintain 100% up time as much as possible.
- Work with different vendors to evaluate network tools as needed.
- Manage and maintain WAN/LAN and wireless networks across all sites.
- All other duties as required.
WORK EXPERIENCE & REQUIREMENTS:
- Bachelor’s degree in related field or equivalent experience.
- Extensive knowledge of computer hardware systems, networking and cloud technologies.
- Good communication skills.
- Ability to troubleshoot complex technical issues.
- Knowledge of endpoint and network security systems.
- Proven experience delivering time-pressured projects on-time and with high quality.
- Extremely proficient in Microsoft Office Suite (including Word, Excel, PowerPoint)
- Ability to work in and manage a small team.
- Strong organizational and time-management skills.
Physical Requirements:
- Prolonged periods of working at a computer.
- Must be able to lift up to 15 pounds at times.
- Must have the ability to identify and distinguish colors.
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